| # | Question: | What is included in all-inclusive? | Answer: | Our all-inclusive and ultra all-inclusive concepts may vary depending on the season. For full details and the latest factsheet, you may contact our reservations department. |
| # | Question: | What is included in the room rate? | Answer: | The room rate includes the nightly or total accommodation fee for the selected dates, and all taxes are included. |
| # | Question: | Are there any extra charges or hidden fees? | Answer: | Aside from the services clearly indicated as chargeable, there are no extra fees or hidden costs. |
| # | Question: | How does the security deposit work? | Answer: | Our property does not require a security deposit. |
| # | Question: | When will the deposit be released? | Answer: | There is no security deposit requirement at our property. |
| # | Question: | What are your cancellation and modification policies? | Answer: | You may modify or cancel your reservation up to 7 days before arrival, except in mandatory situations. In cases such as illness or accidents, supporting documents are required. |
| # | Question: | Can I change my reservation dates without penalty? | Answer: | Yes, if the change is made within the permitted period, you may modify or cancel your reservation without any penalty. |
| # | Question: | Do you offer corporate or group discount rates? | Answer: | Yes, we offer corporate and group discounts. For details, you may contact our reservations or sales department. |
| # | Question: | Are there seasonal pricing differences? | Answer: | Yes, our prices may vary seasonally, monthly, or depending on specific periods. |
| # | Question: | Do you price match competitor rates? | Answer: | Our pricing is determined by management based on regional pricing and market dynamics. |
| # | Question: | Can I get a refund if I find a better rate elsewhere? | Answer: | If there is a change in pricing, we will be happy to assist you based on the updated rates. |
| # | Question: | What payment methods do you accept? | Answer: | We accept cards visa, mastercard, bank transfers, and cash payments. |
| # | Question: | When will my credit card be charged? | Answer: | If you choose to pay by credit card, a secure payment link will be sent to you, and you can complete the transaction by entering your card details. |
| # | Question: | Do you require a deposit at booking? | Answer: | Yes, a minimum of 30% prepayment is required at the time of booking. |
| # | Question: | Can I pay upon arrival instead of at booking? | Answer: | Advance payment is required, as a minimum 30% prepayment must be completed during the reservation process. |
| # | Question: | What are the check-in and check-out times? | Answer: | Our check-in time is 14:00, check-out time is 12:00. |
| # | Question: | Can I request an early check-in or late check-out? | Answer: | You can of course make a request depending on availability. |
| # | Question: | Is there a fee for early check-in or late check-out? | Answer: | Fees apply for early check-in and late check-out. |
| # | Question: | Do you offer mobile check-in? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | Can I check-in online before arrival? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | Do you provide digital room keys to my smartphone? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | What documents do I need for check-in? | Answer: | Passport or ID and reservation confirmation are required during check-in. |
| # | Question: | Can someone else check-in on my behalf? | Answer: | According to our hotel rules, the reservation holder must make their own check-in registration during check-in. |
| # | Question: | Do you offer contactless check-in and check-out? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | How do I earn loyalty points? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | Can I earn loyalty points if I book through a third-party site? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | What benefits are available to loyalty members? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | Do you offer room upgrades for loyalty members? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | Can I use loyalty points for this booking? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | How do I redeem my loyalty points? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | Do loyalty members get complimentary breakfast? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | Are there different loyalty tiers with different benefits? | Answer: | We're sorry but we don't currently have a loyalty program. |
| # | Question: | What room types are available? | Answer: | Our hotel has four different room categories: Standard, Large, Family and Duplex. |
| # | Question: | What does the all-inclusive package include? | Answer: | The all-inclusive package includes breakfast, lunch, dinner, local and imported alcoholic and non-alcoholic beverages, all soft drinks, entertainment activities offered within the facility within the concept, safes in the rooms, etc. Details are also available on our website. |
| # | Question: | Is breakfast included in my rate? | Answer: | Breakfast is included in the all-inclusive concept. |
| # | Question: | What breakfast options are available? | Answer: | Our breakfast includes a selection of hot and cold dishes, fresh pastries, seasonal fruits, cereals, and a variety of drinks. You can enjoy it daily at our main restaurant. |
| # | Question: | Can I add breakfast to my existing reservation? | Answer: | Breakfast is included in the all-inclusive concept. |
| # | Question: | Do you have connecting rooms available? | Answer: | We do not have connecting rooms available, but a family room or duplex room can be preferred as a nearby option. |
| # | Question: | Can I request a specific room or floor? | Answer: | You can make a request through communication channels, with the knowledge that it is subject to the availability of the facility and a definitive confirmation cannot be obtained. |
| # | Question: | Do you have accessible rooms for guests with disabilities? | Answer: | There are 3 disabled rooms in our facility, but they are evaluated based on availability and there is no guarantee that they will be provided. |
| # | Question: | What accessibility features are available? | Answer: | We have rooms specially designed for our disabled guests, with bed sizes adjusted to standards, shower and sink standards designed in accordance with legislation, and emergency cord call systems. |
| # | Question: | Do rooms have balconies or patios? | Answer: | Yes, our rooms have a balcony. |
| # | Question: | What is the bed configuration in my room? | Answer: | Our Standard rooms have one double bed, our Large rooms have one double bed, one single bed and a convertible sofa, and our Family and Duplex category rooms have one double bed and two single beds. |
| # | Question: | Do you provide rollaway beds or cribs? | Answer: | We provide assistance based on our guest's request and room/bed availability. |
| # | Question: | Are your rooms non-smoking? | Answer: | Smoking is prohibited in all our rooms as per the law. |
| # | Question: | Do you have hypoallergenic rooms available? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | Is the hotel family-friendly? | Answer: | Otelimiz aile oteli konseptinde olup,ilgili oda tipleri ve verilen hizmetler bu yönde doğrultuludur. |
| # | Question: | Are pets allowed in the hotel? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | What is your pet policy and are there fees? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | Do you provide pet amenities? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | How secure is the hotel? | Answer: | Our hotel has 24/7 security. |
| # | Question: | Do you have 24-hour front desk service? | Answer: | Our hotel reception is available 24/7 to serve our guests. |
| # | Question: | What are your ID requirements for check-in? | Answer: | In accordance with legal regulations, we are required to obtain ID or passport from all guests to be presented to the police. |
| # | Question: | Do you allow visitors in guest rooms? | Answer: | Visitors are not allowed to enter the hotel rooms for security reasons. |
| # | Question: | What is your policy on additional guests in rooms? | Answer: | Additional guests are allowed upon the room reservation owner's request, provided they present their ID or passport, and at the applicable rates. |
| # | Question: | Can I have packages delivered to the hotel? | Answer: | Due to security measures, packages/cargo are not accepted at our facility. Guests can collect their cargo while staying at the property. |
| # | Question: | Do you provide luggage storage before check-in or after check-out? | Answer: | We offer a luggage room service. |
| # | Question: | What are the parking options? | Answer: | We have both open-air and open-air parking options. |
| # | Question: | How much does parking cost? | Answer: | Parking is free of charge. |
| # | Question: | Do you provide valet parking? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | Is parking covered or outdoor? | Answer: | We have both open-air and open-air parking options. |
| # | Question: | Do you offer airport shuttle service? | Answer: | Airport transfers are available for a fee. |
| # | Question: | How do I arrange transportation to and from the airport? | Answer: | You can arrange your airport transfer by contacting the hotel staff. |
| # | Question: | How do I connect to the Wi-Fi? | Answer: | When you open Wi-Fi networks on your device, you can select the network named "Liberty Lara." After selecting the connection, a registration screen will appear. On this screen, you can log in by entering your room number and date of birth. Once your information is verified, your internet access will be activated automatically. |
| # | Question: | What is the Wi-Fi password? | Answer: | After connecting to the network, you can log in by entering your room number and date of birth on the screen that appears. Once this information is verified, your internet connection will be activated automatically. |
| # | Question: | Is the Wi-Fi connection reliable and fast? | Answer: | Our hotel's Wi-Fi infrastructure is built with professional network equipment to provide our guests with high-speed and uninterrupted internet access. Hotspots are evenly spaced throughout the hotel, and all internet traffic is filtered for security. |
| # | Question: | Do you have high-speed internet in all areas? | Answer: | High-speed Wi-Fi service is available throughout the hotel, including public areas, rooms, the beach area, around the pool, and the pier. Hotspots are evenly spaced to ensure our guests have uninterrupted connection throughout the hotel. |
| # | Question: | Are there any data limits on Wi-Fi usage? | Answer: | There are no quotas or data limits on Wi-Fi usage. You can use the internet unlimitedly throughout your stay. As long as your connection is active, your access speed will not be reduced or restricted. |
| # | Question: | Do you provide ethernet connections in rooms? | Answer: | Yes, our rooms have an Ethernet port for guests who wish to use wired internet. By connecting your device directly to this port, you can ensure stable and fast wired internet access. |
| # | Question: | How do I connect my devices to the room's smart TV? | Answer: | For security reasons, the televisions in our rooms do not support direct wireless screen mirroring or app pairing with guest devices. |
| # | Question: | Can I stream Netflix or other services on the TV? | Answer: | Netflix, YouTube, or similar digital platform applications are not available on the televisions in our rooms. |
| # | Question: | How do the voice-activated controls in the room work? | Answer: | Our rooms do not have a voice-activated control system. Lighting, air conditioning, and other room controls can be operated manually. |
| # | Question: | Can I use Amazon Alexa or Google Assistant in my room? | Answer: | Our rooms do not support voice assistants such as Amazon Alexa, Google Assistant, or similar. |
| # | Question: | How do I control the room temperature and air conditioning? | Answer: | Room temperature and air conditioning settings can be easily adjusted via the wall-mounted control panel/thermostat in your room. You can adjust the air conditioning to your desired temperature using the temperature and mode options on the panel. |
| # | Question: | How do I operate the room's lighting system? | Answer: | After checking into your room, you must insert your room card into the energy card slot at the door entrance to activate the lighting. Once the power is turned on, you can easily control the lights using the switches located at the door entrance and by the bed. |
| # | Question: | How do I use the smart room features? | Answer: | Our rooms do not have a smart room automation system. Lighting, air conditioning, and other room controls can be operated manually. |
| # | Question: | Can I control room settings from my smartphone? | Answer: | Our rooms do not have a room automation system that can be controlled via a smartphone. Lighting, air conditioning, and other room settings can be adjusted via the in-room control panel and manual buttons. |
| # | Question: | How do I use the in-room safe? | Answer: | You can use the safe by scanning your room card, which you receive from reception, against the safe, and entering the designated four-digit password. |
| # | Question: | What is the combination for the safe? | Answer: | You can use the safe by scanning your room card, which you receive from reception, against the safe, and entering the designated four-digit password. |
| # | Question: | How do I operate the curtains or blinds? | Answer: | Since our facility does not have a smart room category, this is done manually. |
| # | Question: | Is the room clean and ready for my arrival? | Answer: | The reception staff will provide you with a clean and ready room. |
| # | Question: | Are extra pillows or towels available? | Answer: | For additional pillow and towel requests, simply contact the reception or guest relations staff. Your request will be fulfilled. |
| # | Question: | Can I request additional amenities for my room? | Answer: | For additional towels, etc., simply contact the reception or guest relations staff. Your request will be fulfilled. |
| # | Question: | How do I request housekeeping service? | Answer: | You can also contact the reception staff or the cleaning staff on the floor. |
| # | Question: | What are your housekeeping hours? | Answer: | Our housekeeping service is available from 08:00 to 16:00. However, if you need any cleaning after 16:00, we will be happy to assist upon request. |
| # | Question: | Can I opt out of daily housekeeping for environmental reasons? | Answer: | You can request or cancel room cleaning at any time. |
| # | Question: | Do you provide turndown service? | Answer: | Unfortunately, we do not offer a turndown service. |
| # | Question: | How do I request fresh linens or towels? | Answer: | For clean linen and towel requests, simply contact the reception or guest relations staff. Your request will be fulfilled. |
| # | Question: | Can you remove items from my room for allergies? | Answer: | Of course. We will be happy to assist. If you let us know which items you would like removed due to allergies, we will prepare your room accordingly right away. |
| # | Question: | Where is the pool and what are the hours? | Answer: | Our hotel has 5 pools. Our main pool is located outside the hotel, close to the beach. Our slides and children's pools are near the main pool. Our Relax (16+) pool is located on the terrace next to the main restaurant. Our indoor pool is located within the spa center. |
| # | Question: | Where is the gym/fitness center and what are the hours? | Answer: | The gym/fitness center is located within the hotel's Wellness Spa Center. The general hours of operation for the spa center, which includes the fitness center, are 09:00 to 19:00. |
| # | Question: | What equipment is available in the fitness center? | Answer: | Our fitness center at Liberty Lara offers a selection of cardio machines, free weights, and basic strength-training equipment. If you need anything specific, our team will be happy to assist. |
| # | Question: | Do you have a spa or wellness center? | Answer: | Our spa at Liberty Lara offers a relaxing mix of massages, body and skin care, Turkish bath, sauna and a hairdresser, all designed to help you unwind. Sauna, Turkish bath, relaxation area, indoor pool and fitness are free of charge, while massages, scrubs, spa & wellness services, doctor and hairdresser are paid services. |
| # | Question: | How do I book spa treatments? | Answer: | At our spa, the Turkish bath and sauna are free of charge, and reservations are not required. However, scrubbing, foam scrubbing, and massage services are additional and can be reserved at the spa reception. |
| # | Question: | Do you have a business center? | Answer: | We do not have a Business Center service. |
| # | Question: | What services are available in the business center? | Answer: | We do not have a Business Center service. |
| # | Question: | Do you have laundry facilities? | Answer: | We provide laundry and ironing services between 08:00 and 16:00 and are subject to an extra charge. |
| # | Question: | Where are the ice and vending machines located? | Answer: | Ice and vending machines are not available on guest floors. If you need ice or refreshments, our team will be happy to assist you through room service or at the bars. |
| # | Question: | Do you have a concierge service? | Answer: | We do not have a concierge service. |
| # | Question: | What local attractions do you recommend? | Answer: | We recommend our guests historical and cultural places to visit in the surrounding area. |
| # | Question: | Can you help with a noisy neighbor? | Answer: | If guest relations or reception is notified, immediate action is taken. |
| # | Question: | What do I do if something in the room is broken? | Answer: | If guest relations or reception is notified, immediate action is taken. |
| # | Question: | How do I report a maintenance issue? | Answer: | If guest relations or reception is notified, immediate action is taken. |
| # | Question: | Who do I contact if I have a complaint? | Answer: | If guest relations or reception is notified, immediate action is taken. |
| # | Question: | What do I do if my room key doesn't work? | Answer: | If your room card does not work, the reception will update the card after name confirmation. |
| # | Question: | How do I report lost or stolen items? | Answer: | If guest relations or reception is notified, immediate action is taken. |
| # | Question: | What is your policy on room changes due to issues? | Answer: | We assist our guests with room changes based on availability and in line with their requests and complaints. |
| # | Question: | How do I contact security in case of emergency? | Answer: | In case of emergency, if you call 0 or 5555, our staff will help you quickly. |
| # | Question: | What should I do if the Wi-Fi isn't working? | Answer: | If the Wi-Fi isn’t working, please contact the reception so our team can assist and resolve the issue for you as quickly as possible. |
| # | Question: | How do I request a room service order? | Answer: | You can quickly order by scanning the QR code in our rooms. |
| # | Question: | Can you provide extra blankets or pillows? | Answer: | Simply submit your clean blanket requests to the reception or guest relations staff. Your request will be fulfilled. |
| # | Question: | How do I adjust the room thermostat? | Answer: | There are air conditioning adjustment buttons in our rooms. |
| # | Question: | What do I do if I'm locked out of my room? | Answer: | All you have to do is call the reception and report the situation. |
| # | Question: | What restaurants and dining options do you have on-site? | Answer: | Within the hotel, we have Myra Main Restaurant, an open buffet Snack Restaurant, an Italian, Turkish, Far East Barbecue and Fish Restaurant serving a la carte service, as well as a pizza, pasta and gözleme area. Our beverage areas are Gagai Lobby Bar, Apollon Bar, Lukka Bar, Patara Bar, İskele Bar and Tlos Bar, which vary according to the season. |
| # | Question: | What are the operating hours for each restaurant? | Answer: | Main Restaurant: Breakfast 07:00 to 11:00, lunch 12:30 to 14:30, dinner 19:00 to 21:30, late night buffet 23:00 to 00:00. All a la carte restaurants are open from 19:00 to 21:30. The snack restaurant is available from 12:30 to 15:30, the pasta house from 13:00 to 15:00, the pizza station from 11:00 to 16:00, and gözleme from 12:00 to 15:45. |
| # | Question: | Do I need reservations for your restaurants? | Answer: | Reservations are required for A la Carte Restaurants, but there is no reservation requirement for other restaurants. |
| # | Question: | Do you offer room service? | Answer: | Yes, we offer room service. |
| # | Question: | What are the room service hours? | Answer: | Our room service is available 24 hours. |
| # | Question: | Is there a delivery fee for room service? | Answer: | There is a paid room service menu, selected items are priced according to the menu price. |
| # | Question: | Do you have a grab-and-go market or convenience store? | Answer: | We do not have a grab and go market or convenience store, but guests are welcome to take their drinks from the bars free of charge. |
| # | Question: | Can you accommodate food allergies and dietary restrictions? | Answer: | At our hotel, we have the necessary precautions for our guests with food allergies and meals can be prepared for our guests. |
| # | Question: | Do you have allergen information for your menu items? | Answer: | All of our menus contain allergen codes and QR codes. Our guests can scan the codes and see the allergens if they wish. |
| # | Question: | Can you prepare gluten-free meals? | Answer: | We have gluten-free meals available and we can help our guests with their meals within the concept upon request. |
| # | Question: | Do you offer vegan and vegetarian options? | Answer: | We have Vegan and Vegetarian options, and we help our guests according to their wishes and our concept. |
| # | Question: | Can you accommodate kosher dietary requirements? | Answer: | All meals served at our facility are individually prepared and served to our guests. Kosher diets are strictly adhered to. |
| # | Question: | Do you provide halal food options? | Answer: | All our products are halal food certified and are served to our guests in this way. |
| # | Question: | Can the chef modify dishes to avoid specific allergens? | Answer: | Yes, our chef can modify dishes upon request to help you avoid specific allergens. |
| # | Question: | Do you have a separate kitchen area to prevent cross-contamination? | Answer: | At our hotel, we are careful and attentive to cross-contamination and all our precautions have been taken. |
| # | Question: | Can you provide ingredient lists for menu items? | Answer: | Yes, we can provide ingredient lists for all menu items upon request. |
| # | Question: | Do you have dairy-free options available? | Answer: | Yes, we offer dairy free options within our concept. |
| # | Question: | Can you accommodate nut allergies? | Answer: | Yes, we can accommodate nut allergies. Once you inform us of your allergy, our team will take special care to ensure your meals are prepared safely. |
| # | Question: | Do you offer low-sodium or heart-healthy options? | Answer: | Yes, we offer low sodium and heart healthy options in our breakfast, lunch, and dinner menus. |
| # | Question: | Can you prepare meals for diabetic guests? | Answer: | Yes, we can prepare meals suitable for diabetic guests, and our buffets also include diet options within the concept. |
| # | Question: | Do you have options for guests with celiac disease? | Answer: | Yes, we have options for guests with celiac disease, and our team can prepare suitable meals upon request. |
| # | Question: | Can I speak with a chef about my dietary needs? | Answer: | Yes, our chefs and team members are always available to assist you with any dietary needs. |
| # | Question: | Do you provide nutritional information for menu items? | Answer: | Yes, we can provide nutritional information for menu items upon request. |
| # | Question: | Can you accommodate multiple food allergies in one meal? | Answer: | Yes, we can accommodate multiple food allergies in a single meal. We always do our best to meet all guest requests without limitations. |
| # | Question: | Do you use shared cooking oils or equipment? | Answer: | We use separate equipment and cooking oils for different products, ensuring they are not shared between items. |
| # | Question: | Can you provide alternative milk options (soy, almond, oat)? | Answer: | Our facility has milks such as soy, almond, oat, coconut, etc. |
| # | Question: | Do you have sugar-free dessert options? | Answer: | Yes, sugar free desserts can be prepared upon guest request. |
| # | Question: | Can you prepare custom meals for special dietary needs? | Answer: | Yes, we can prepare custom meals for special dietary needs. Our kitchen offers suitable options for every guest. |
| # | Question: | How secure is the hotel? | Answer: | Our 24/7 security team and comprehensive CCTV camera system ensure the safety of our guests. |
| # | Question: | Do you have 24-hour security personnel? | Answer: | Uninterrupted security service is provided 24/7. |
| # | Question: | Are there security cameras in public areas? | Answer: | Our hotel has security cameras to ensure security in common areas. 24/7 recording is provided. |
| # | Question: | How do you monitor access to guest room floors? | Answer: | Room card access is controlled only by authorized personnel. Each card is uniquely identified for each guest. It is canceled through the system in case of a refund or loss. |
| # | Question: | Do you have key card access to elevators? | Answer: | Our hotel does not require room card access to elevators, but security measures are actively maintained in common areas. |
| # | Question: | What security measures are in place in parking areas? | Answer: | Our parking areas are monitored 24/7 by cameras and regular security patrols are conducted. |
| # | Question: | How do you verify the identity of visitors? | Answer: | Identity verification is performed by collecting identification information and registering at the entrance. Only approved visitors are allowed entry. |
| # | Question: | Do you have a safe deposit box service? | Answer: | Unfortunately, we do not offer a safe. Necessary security measures are in place to ensure the safety of our guests' belongings. |
| # | Question: | Can you provide a safe for valuable items? | Answer: | Our rooms are equipped with a safe for the safekeeping of your valuables. You can use it with your chosen password throughout your stay. |
| # | Question: | What should I do in case of a fire emergency? | Answer: | Don't panic. Remember, your safety is your priority. Follow the hotel emergency exit signs and proceed to the emergency assembly point. |
| # | Question: | Where are the fire exits located from my room? | Answer: | You can find fire plans and escape route plans behind room doors and on each floor. |
| # | Question: | Do you have fire safety equipment in every room? | Answer: | Yes, there are smoke detectors and fire sprinklers in every room, as well as fire cabinets and extinguishers in the floor corridors and common areas. |
| # | Question: | What is your evacuation procedure? | Answer: | Our evacuation procedures are prepared through training provided to our staff. We ask that you follow the emergency instructions without panicking, and our dedicated staff will provide guidance for a safe evacuation. |
| # | Question: | How will I be notified of emergencies? | Answer: | You will be notified throughout the hotel with visual, audible, and verbal emergency announcements. |
| # | Question: | Do you have visual alarms for hearing-impaired guests? | Answer: | Yes, there is an alarm system in place to accommodate those with hearing and other disabilities. |
| # | Question: | What medical facilities are nearby? | Answer: | A doctor's office is available on site. Private and public hospitals are also nearby. |
| # | Question: | Do you have a medical emergency response plan? | Answer: | Yes, in an emergency, if you inform the first person you see, our trained staff will provide the necessary guidance. |
| # | Question: | How do I contact hotel security? | Answer: | You can submit any requests by dialing 5555 or 0 from your room. |
| # | Question: | What should I do if I feel unsafe in my room? | Answer: | In emergencies, you can call 5555 or 0 from the nearest phone and report the situation. |
| # | Question: | Do you have emergency lighting systems? | Answer: | Yes, we have lighting available for emergencies in both indoor and outdoor areas. Our on-site generators also prevent power outages. |
| # | Question: | What health and safety protocols do you have in place? | Answer: | Yes, we have health and safety protocols in place for all anticipated scenarios. |
| # | Question: | How often do you clean and sanitize common areas? | Answer: | Rooms are cleaned and disinfected daily by a professional team. |
| # | Question: | Do you follow CDC guidelines for cleanliness? | Answer: | Cleaning activities in all areas are carried out in accordance with national and international standards. |
| # | Question: | What air filtration systems do you use? | Answer: | Our hotel's heating and cooling systems are regularly inspected and undergo regular internal and external maintenance in accordance with applicable regulations. |
| # | Question: | Do you have contactless services available? | Answer: | Yes, you can submit any requests by calling 5555 or 0 from your nearest phone number. |
| # | Question: | How do you ensure food safety in your restaurants? | Answer: | Our ISO 22000 Food Safety management system ensures full compliance with national and international regulations. Furthermore, the system is regularly inspected and verified by public and private institutions. |
| # | Question: | What protocols do you have for handling illness among guests? | Answer: | As part of the Emergency Action Plan, scenarios for all potential epidemics have been prepared, and guidelines prepared by expert teams are being implemented. |
| # | Question: | Do you provide sanitizing stations throughout the property? | Answer: | Yes, there are disinfection stations accessible at restaurant entrances and restrooms. If you have any additional requests, you can submit them by dialing 5555 or 0 from the nearest phone number. |
| # | Question: | How do you maintain pool and spa safety? | Answer: | Procedures are implemented in accordance with local and international standards, and procedures are regularly analyzed and verified by qualified laboratories. |
| # | Question: | What safety measures are in place for elevators? | Answer: | Elevators are designed to facilitate communication in emergency situations. In the event of malfunctions or emergencies, the elevators descend to the ground floor and open their doors. |
| # | Question: | Do you have backup power systems? | Answer: | The hotel is equipped with a UPS system and generator system throughout the hotel. |
| # | Question: | How do you handle severe weather emergencies? | Answer: | We would like to emphasize that, considering the health of our valued guests, we have identified potential risk areas in advance and taken precautions in case of emergencies. |
| # | Question: | What first aid services are available on-site? | Answer: | Our doctor's office is equipped with a wide range of health and first aid equipment. First aid cabinets have also been placed throughout the hotel and in common areas. Our hotel has certified first aid trained staff who will be on hand to provide you with the correct response in emergencies. |
| # | Question: | How do you ensure the safety of children in common areas? | Answer: | In line with our child safety policy, necessary safety measures are taken in childcare facilities in accordance with standards for both abuse and safety. |
| # | Question: | Do you have protocols for handling security incidents? | Answer: | Our emergency procedures assess all potential safety incidents, and action plans are in place to address these precautions. |
| # | Question: | Do you have a mobile app for hotel services? | Answer: | Liberty Hotels offers a mobile app for our guests to easily access hotel services. You can quickly access restaurant reservations, daily activities, spa services, and other information through the app. You can also download the app to your phone and track all services more conveniently throughout your stay. |
| # | Question: | Can I use mobile keys instead of physical key cards? | Answer: | Our hotel does not use a mobile key system. Room entry is made using the physical room card provided. You can easily open the room door using your card and activate the room's electricity by inserting it into the energy-saving slot. |
| # | Question: | How do I download my digital room key? | Answer: | Our facility does not offer a digital room key system. Room entry is made using the physical room card provided at reception. You can easily access your room with your card. |
| # | Question: | Can I control room features from the hotel app? | Answer: | Because our hotel does not have a smart room automation system, room settings cannot be controlled through the app. In-room controls such as lighting and air conditioning are handled manually. |
| # | Question: | How do I use contactless check-in through your app? | Answer: | Our app does not offer contactless check-in. Check-in is handled quickly by the reception desk. |
| # | Question: | Can I order room service through your mobile app? | Answer: | Room service cannot be ordered through our mobile app. However, you can access menus and easily place your room service order by scanning the QR codes located in the rooms. Your order is forwarded to the relevant unit through this system, and service is provided quickly. |
| # | Question: | Do you offer virtual concierge services? | Answer: | Our facility does not offer a virtual concierge service. Guests can quickly access the information they need through reception and relevant departments. |
| # | Question: | How do I access hotel information digitally? | Answer: | You can easily access information about our hotel through the Liberty Hotels mobile app. The app provides digital access to restaurant hours, activities, services, and general information. Alternatively, you can download the app to your phone and quickly access all the information. |
| # | Question: | Do you provide charging stations in public areas? | Answer: | Our facility has three charging stations available for electric vehicles. Guests can easily charge their vehicles in these areas. |
| # | Question: | Are there USB ports available in guest rooms? | Answer: | There are no USB charging ports or USB ports in guest rooms. You can charge your devices using your own adapter and the in-room outlets. |
| # | Question: | Do you have wireless charging pads in rooms? | Answer: | There are no wireless charging pads in our rooms. Guests can charge their devices using their own adapter and the in-room outlets. |
| # | Question: | Can I print documents at the hotel? | Answer: | Guests can print documents or documents as needed. Simply contact reception for printing, and we will provide the necessary guidance and support. |
| # | Question: | Do you have computer workstations available? | Answer: | A guest computer is available for guest use. You can use this computer for basic tasks and internet access. |
| # | Question: | Is there video conferencing equipment available? | Answer: | Our facility does not have dedicated video conferencing equipment for meetings. However, guests can easily conduct video calls using their personal devices. Our internet infrastructure provides sufficient speed and stability for online meetings. |
| # | Question: | How fast is your internet connection? | Answer: | Our hotel offers high-speed internet access to our guests. The connection speed is automatically directed to the most suitable access point based on device usage, ensuring stable usage throughout your stay. The internet is configured to provide adequate performance for social media, video streaming, messaging, and everyday use. |
| # | Question: | Do you have dedicated WiFi for business travelers? | Answer: | There is no separate Wi-Fi network for business travelers. However, our existing guest network is configured to provide sufficient speed and stability for online meetings, email transactions, and business internet use. |
| # | Question: | Can I connect multiple devices to WiFi? | Answer: | Our property does not have a separate Wi-Fi network for business travelers. However, our existing guest network is configured to provide sufficient speed and stability for needs such as business meetings, video calls, and online working. |
| # | Question: | Do you provide ethernet cables for wired connections? | Answer: | Ethernet cables are available for guests who wish to use a wired internet connection. If you need one, simply inform the front desk, and we will provide guidance. |
| # | Question: | Are there quiet spaces for video calls? | Answer: | A meeting room is available for video calls or similar functions. Reservations are required, and guidance is provided based on room availability. |
| # | Question: | Do you have technical support available for IT issues? | Answer: | Technical support is available if you experience any issues with the internet connection or in-room technological equipment during your stay. Simply report your issue to the front desk, and the necessary checks and guidance will be provided as soon as possible. |
| # | Question: | Can I access cloud services through your network? | Answer: | All public cloud services, such as Google Drive, iCloud, and OneDrive, are accessible through our hotel network. As long as your internet connection is active, you can access your files and online services without any problems. |
| # | Question: | Do you provide streaming services on in-room TVs? | Answer: | Our in-room televisions feature standard TV channels, allowing you to access basic channel content throughout your stay. Internet-based streaming services are not available on the televisions. You can access these platforms on your own devices if you prefer. |
| # | Question: | Do you have meeting rooms available? | Answer: | Our facility has one meeting room. |
| # | Question: | What sizes of meeting spaces do you offer? | Answer: | Our facility has a 167 m2 meeting room. |
| # | Question: | What audio-visual equipment is included in meeting rooms? | Answer: | Our meeting room is equipped with a projector, barcovision, and microphone. |
| # | Question: | Can you provide additional AV equipment if needed? | Answer: | Additional AV equipment is not available. |
| # | Question: | Do you have presentation screens and projectors? | Answer: | Our meeting room is equipped with presentation screens and a projector. |
| # | Question: | Is WiFi reliable in meeting spaces? | Answer: | Our meeting rooms offer reliable, high-speed Wi-Fi. |
| # | Question: | Do meeting rooms have natural lighting? | Answer: | Our meeting rooms do not have natural light. |
| # | Question: | Can meeting spaces be configured for different setups? | Answer: | Our meeting room can be configured to accommodate different arrangements. |
| # | Question: | Do you provide event planning services? | Answer: | Our facility offers event planning services. |
| # | Question: | What catering options are available for meetings? | Answer: | A coffee break is available for meetings. |
| # | Question: | Can you accommodate dietary restrictions for events? | Answer: | Menus can be prepared to accommodate dietary restrictions at events. |
| # | Question: | Do you offer coffee breaks and refreshment services? | Answer: | Coffee breaks and catering are available for meetings. |
| # | Question: | Can you help arrange transportation for attendees? | Answer: | Yes, a paid airport transfer service is available for event attendees, and we can help arrange it upon request. |
| # | Question: | Do you provide registration and check-in services for events? | Answer: | Registration and check-in services are available for events. |
| # | Question: | Are there group accommodation rates for meetings? | Answer: | Special rates and packages are available for group stays. |
| # | Question: | Can you arrange team-building activities? | Answer: | Team building events can be organized at our facility. |
| # | Question: | Do you have outdoor event spaces available? | Answer: | There is no outdoor event space at our facility. |
| # | Question: | What is your policy for event cancellations? | Answer: | Our event cancellation policy depends on the booking date and the terms outlined in the contract. |
| # | Question: | Can you provide name badges and signage for events? | Answer: | Name tags and event signage are not provided for events. |
| # | Question: | Do you offer group dining packages? | Answer: | Our facility offers group dining packages for events such as weddings, birthdays, and family reunions. |
| # | Question: | Do you have ADA-compliant accessible rooms? | Answer: | Yes, Liberty Lara offers accessible rooms suitable for guests with mobility needs. |
| # | Question: | How many accessible rooms are available? | Answer: | We have three accessible rooms. |
| # | Question: | What accessibility features do your rooms include? | Answer: | Our rooms are specially designed for guests with disabilities, with bed sizes adjusted to standards, shower and sink standards designed in accordance with regulations, and equipped with an emergency cord-operated call system. |
| # | Question: | Do you have roll-in showers in accessible rooms? | Answer: | Yes, our accessible rooms include a roll in shower. |
| # | Question: | Are there grab bars in accessible bathrooms? | Answer: | Yes, grab bars are installed in the shower area. |
| # | Question: | Do accessible rooms have visual alarm systems? | Answer: | Yes, the room and bathroom feature a cord operated call system instead of a visual alarm. |
| # | Question: | Are doorways wide enough for wheelchair access? | Answer: | Yes, doorways meet standard width requirements for wheelchair access. |
| # | Question: | Do you have accessible parking spaces? | Answer: | Yes, accessible parking spaces are available in the upper parking lot. |
| # | Question: | How do I reserve an accessible room? | Answer: | To reserve an accessible room, please request it in advance, as availability is limited. |
| # | Question: | Are your public areas wheelchair accessible? | Answer: | Yes, all our public areas have wheelchair access, including restroom entrances, pool access, and sea access. |
| # | Question: | Do you have elevators that accommodate wheelchairs? | Answer: | Yes, our elevators are designed with disabled guests in mind. |
| # | Question: | Are your restaurants and dining areas accessible? | Answer: | Yes, wheelchair access is available in the restaurants and dining areas. |
| # | Question: | Do you provide assistive listening devices? | Answer: | No, due to hygiene and health regulations, we cannot provide assistance with matters recommended by a doctor. |
| # | Question: | Can you accommodate service animals? | Answer: | No, our hotel does not accept pets. |
| # | Question: | Do you have accessible routes to all hotel amenities? | Answer: | Yes, all areas are accessible thanks to our hotel maps and directions. |
| # | Question: | Are there accessible restrooms in public areas? | Answer: | Yes, restroom entrances are accessible for disabled guests. |
| # | Question: | Can you assist guests with visual impairments? | Answer: | Yes, visually impaired guests are provided with guidance within the hotel. Morse code is also available in our elevators. |
| # | Question: | Do you have accessible fitness equipment? | Answer: | No, however, assistance is available from a fitness instructor in the fitness area. |
| # | Question: | Are your pool areas accessible? | Answer: | Yes, the pools are accessible via a pool lift. |
| # | Question: | Do you provide accessible transportation options? | Answer: | Yes, wheelchair access is available, subject to availability. Please contact the front office or Guest Relations department for availability information. |
| # | Question: | Can you accommodate guests with mobility devices? | Answer: | Yes, entrances and accessible areas are designed to accommodate all guests with disabilities. |
| # | Question: | Do you have accessible meeting and event spaces? | Answer: | Yes, our current programs include activities that are inclusive of guests with disabilities. |
| # | Question: | Are there accessible emergency evacuation procedures? | Answer: | Yes, our in-house emergency plans include a separate process for our staff with disabilities. |
| # | Question: | Do you provide staff training on disability awareness? | Answer: | Yes, as part of the hotel's sustainability management system, training is provided on how to approach guests and staff with disabilities. |
| # | Question: | Do you have an on-site spa? | Answer: | We have a spa center. |
| # | Question: | What spa treatments and services do you offer? | Answer: | The Turkish bath and sauna are free of charge, while services such as scrubbing and foam massage are available for an additional fee. |
| # | Question: | How do I book spa appointments? | Answer: | Reservations can be made at the reception desk in the spa area. |
| # | Question: | What are the spa operating hours? | Answer: | Operating hours are from 09:00 to 18:30 |
| # | Question: | Do you require advance booking for spa services? | Answer: | No advance reservation is required for spa services. |
| # | Question: | What should I expect during my spa visit? | Answer: | During your visit, you can enjoy the Turkish bath, sauna, indoor pool, massages, skin care, and more. |
| # | Question: | Can you accommodate special requests for spa treatments? | Answer: | For special requests, please contact the spa center. |
| # | Question: | Do you offer couples spa treatments? | Answer: | For couples treatments, please contact the spa center. |
| # | Question: | What products do you use in your spa treatments? | Answer: | For information about the products used, please contact the spa center. |
| # | Question: | What fitness equipment is available in your gym? | Answer: | Our gym includes equipment that supports full body workouts. |
| # | Question: | Are there fitness classes offered at the hotel? | Answer: | Yes, fitness classes are offered, and they are scheduled by reservation. |
| # | Question: | Do you have personal trainers available? | Answer: | Yes, personal trainers are available, and programs are created individually. |
| # | Question: | Can I access fitness facilities 24/7? | Answer: | Fitness facilities are open from 07:00 to 18:30. |
| # | Question: | Do you have a swimming pool for exercise? | Answer: | Yes, we have a swimming pool suitable for exercise, including a heated option. |
| # | Question: | Are there wellness programs or activities available? | Answer: | Yes, wellness programs are available and prepared by our fitness trainer. |
| # | Question: | Do you offer yoga or meditation classes? | Answer: | Yes, yoga and meditation classes are offered every day at 10:30 AM. |
| # | Question: | Can you provide information about local fitness activities? | Answer: | We cannot provide information about fitness activities outside the property. |
| # | Question: | Do you have wellness amenities in guest rooms? | Answer: | You can borrow individual wellness materials from us and use them in your room. |
| # | Question: | Is your hotel sustainable or carbon-neutral? | Answer: | Yes, our hotel is inspected annually by the Tourism Development Agency and the Ministry of Tourism, and we hold a Safe Tourism Certificate. We also have ISO 14000 Environmental Management certification and the Green Key award. Our annual carbon footprint is measured and monitored with reduction targets. |
| # | Question: | What are your energy and water conservation policies? | Answer: | Yes, all of our energy and water conservation policies are available on our website. |
| # | Question: | Do you use renewable energy sources? | Answer: | Yes, under the ISO 50001 Energy Management System, we operate using energy produced from renewable sources. You can find detailed information in the sustainability report on our website. |
| # | Question: | How do you minimize environmental impact? | Answer: | We minimize environmental impact through continuous improvement projects based on our environmental risk assessments. |
| # | Question: | Do you use single-use plastics? | Answer: | Yes, we currently use some single use plastics due to product variety, but under our carbon neutral policy, we reduce usage every year with the aim of eliminating them over time. |
| # | Question: | What is your waste management policy? | Answer: | Liberty Hotels Lara has a comprehensive environmental and waste management policy that is part of its commitment to sustainable tourism and compliance with international standards such as ISO 14001. The core of their policy focuses on waste minimization, segregation, and working with licensed partners for disposal and recycling. |
| # | Question: | Do you have recycling programs in place? | Answer: | Yes, we separate plastic, paper, metal, glass, hazardous waste, medical waste, batteries, and more, and all are handled by licensed companies. |
| # | Question: | How do you reduce food waste in your restaurants? | Answer: | We reduce food waste by using larger packaging instead of single use items and by preparing food quantities according to the number of guests staying at the hotel. |
| # | Question: | Do you use eco-friendly cleaning products? | Answer: | Yes, the cleaning and chemical products we use include biodegradable and eco friendly options. |
| # | Question: | Are your amenities environmentally sustainable? | Answer: | Yes, we have transitioned from single use amenities to dispenser systems and are expanding this approach throughout the hotel. |
| # | Question: | Does your hotel support local businesses? | Answer: | Yes, in line with our purchasing policy, we prioritize local businesses when selecting suppliers. |
| # | Question: | Do you hire local staff and support the community? | Answer: | Yes, we maintain continuous communication with local schools, public institutions, official organizations, and associations, supporting community projects and joint activities. |
| # | Question: | Does your restaurant use locally grown, organic, and in-season food? | Answer: | Yes, our restaurants use fresh, in season fruits and vegetables, along with locally produced items specific to our region. |
| # | Question: | Do you partner with local suppliers and vendors? | Answer: | Yes, we work with local suppliers and producers in line with our policies and sustainability goals. |
| # | Question: | How do you contribute to the local economy? | Answer: | We contribute to the local economy by collaborating with local schools, public institutions, and community organizations and supporting shared initiatives. |
| # | Question: | Can you recommend a good restaurant nearby? | Answer: | For the health and safety of our guests, our staff does not recommend restaurants outside the hotel. Guests are welcome to search online if they wish to explore nearby options. |
| # | Question: | Where is the nearest shopping center? | Answer: | The nearest shopping centers are located across from Antalya Airport and in the Lara district. |
| # | Question: | What can you recommend to visit in this area? | Answer: | We recommend visiting the historical and cultural sites in the region. |
| # | Question: | Are there cultural attractions within walking distance? | Answer: | There are no cultural attractions within walking distance. |
| # | Question: | What outdoor activities are available nearby? | Answer: | Nearby outdoor activities include a variety of options both at the hotel and around the Antalya region. At Liberty Lara, guests can enjoy beach access, volleyball, archery, yoga, water polo, and other sports led by the animation team. Water sports such as jet skiing and parasailing are available for an extra fee. Close to the hotel, popular nature spots include the Duden Waterfalls, Yalım Park, and Kurşunlu Waterfall Nature Park. Adventure tours such as rafting, ziplining, quad or jeep safaris, and horseback riding can also be arranged in the area. |
| # | Question: | Is it safe to walk around the neighborhood after dark? | Answer: | Yes, the area is completely safe to walk around after dark. |
| # | Question: | Where is the nearest bus stop? | Answer: | The nearest bus stop is located on the main road directly across from the hotel. |
| # | Question: | How much does a taxi cost to specific destinations? | Answer: | A taxi from Liberty Hotels Lara costs about 490 to 600 TL to Antalya Airport and 600 to 800 TL to Antalya city center. The Old Town area is usually 500 to 650 TL. Prices may vary, so confirming the fare or asking for the meter before the ride is recommended. Travel time is around 17 minutes to the airport and 20 to 22 minutes to the city center. |
| # | Question: | Can you help arrange local tours or excursions? | Answer: | Guests can make tour reservations through the tour guides available at the hotel. |
| # | Question: | What seasonal events or festivals happen in the area? | Answer: | The Antalya region hosts several seasonal events throughout the year. Near Liberty Lara, the Antalya Sand Sculpture Festival on Lara Beach runs from spring to autumn and features large themed sand sculptures. Other major events include the Golden Orange Film Festival in October or November, the Aspendos Opera and Ballet Festival in late summer, the Phaselis cultural and music festival in the same period, and the Antalya Food Fest in May. |
| # | Question: | How long until my security deposit is refunded? | Answer: | Your security deposit is refunded within 30 days. |
| # | Question: | When will the final charges appear on my credit card? | Answer: | Final charges usually appear on your credit card once the hotel completes the check out process and submits the transaction to the bank. Processing times may vary depending on your bank, but it typically takes a few business days. |
| # | Question: | How do I dispute a charge on my bill? | Answer: | You can dispute a charge by contacting your bank within 15 days. |
| # | Question: | Can you email me a detailed invoice? | Answer: | Yes, we can email you a detailed invoice upon request. |
