| Question | Answer | |||
|---|---|---|---|---|
| # | Question: | How long until my security deposit is refunded? | Answer: | It happens within 30 days. |
| # | Question: | Can you email me a detailed invoice? | Answer: | We can send you a detailed invoice statement via email. |
| # | Question: | How do I dispute a charge on my bill? | Answer: | We recommend contacting the facility staff. |
| # | Question: | When will the final charges appear on my credit card? | Answer: | If the charge was paid instantly at the hotel, it usually appears on your credit card statement immediately; However, some banks may take a few hours or business days to process it. |
| # | Question: | Are there USB ports available in guest rooms? | Answer: | Our Deluxe rooms do not have USB charging ports or USB inputs. You can also charge your devices using your own adapter and the power outlets provided in the room. |
| # | Question: | Can I access cloud services through your network? | Answer: | All public cloud services such as Google Drive, iCloud, OneDrive can be accessed through our hotel network. As long as your internet connection is active, you can access your files and online services without any problems. |
| # | Question: | Do you provide charging stations in public areas? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Do you provide streaming services on in-room TVs? | Answer: | The televisions in our rooms offer standard TV programming, providing access to basic channel content throughout your stay. Internet-based streaming applications are not available on the televisions. You can access these platforms via your own personal devices if you wish. |
| # | Question: | Do you have computer workstations available? | Answer: | Guest computers are available for our guests' use. You can use this computer for basic operations and internet access. |
| # | Question: | Can I print documents at the hotel? | Answer: | Guests can print documents or papers as needed. Simply inform our Guest Relations department of your printing needs; they will provide the necessary guidance and support. |
| # | Question: | How fast is your internet connection? | Answer: | Our hotel offers high-speed internet access to our guests. Connection speed is automatically adjusted to the most suitable access point based on device usage, ensuring stable usage throughout your stay. The internet is configured to provide sufficient performance for social media, video streaming, messaging, and daily use. |
| # | Question: | Do you provide ethernet cables for wired connections? | Answer: | You just need to inform the reception if you need it for the convention center; necessary guidance is provided. |
| # | Question: | Can I connect multiple devices to WiFi? | Answer: | Our facility does not have a separate Wi-Fi network for business travelers. However, our existing guest network is configured to provide sufficient speed and stability for needs such as business meetings, video calls, and online work. |
| # | Question: | Do you have dedicated WiFi for business travelers? | Answer: | There is no separate Wi-Fi network for business travelers. However, our existing guest network is configured to provide sufficient speed and stability for online meetings, email, and business internet use. |
| # | Question: | Are there quiet spaces for video calls? | Answer: | There is no suitable meeting room available for video calls or similar work. |
| # | Question: | Do you have technical support available for IT issues? | Answer: | Technical support is available should you experience any problems with your internet connection or in-room technological equipment during your stay. Simply report your problem to Guest Relations; they will check and guide you as soon as possible. |
| # | Question: | Do you have wireless charging pads in rooms? | Answer: | Wireless charging pads are not available in our rooms. Guests can charge their devices using their own adapters and the power outlets in their rooms. |
| # | Question: | Is there video conferencing equipment available? | Answer: | Our facility does not have dedicated video conferencing equipment for meetings. However, guests can easily conduct video calls using their own personal devices. Our internet infrastructure provides sufficient speed and stability for online meetings. |
| # | Question: | Do you offer mobile check-in? | Answer: | Unfortunately, we do not offer such a service |
| # | Question: | Can I check-in online before arrival? | Answer: | Unfortunately, we do not offer such a service |
| # | Question: | Do you provide digital room keys to my smartphone? | Answer: | Unfortunately, we do not offer such a service |
| # | Question: | Can I request an early check-in or late check-out? | Answer: | You may of course submit a request, depending on availability |
| # | Question: | What documents do I need for check-in? | Answer: | A passport or ID card and a reservation confirmation document are required at check-in |
| # | Question: | Do you offer contactless check-in and check-out? | Answer: | Unfortunately, we do not offer such a service |
| # | Question: | What are the check-in and check-out times? | Answer: | Our check-in time is 14:00 Check-out time is 12:00. |
| # | Question: | Is there a fee for early check-in or late check-out? | Answer: | There are fees for early check-in and late check-out |
| # | Question: | Can someone else check-in on my behalf? | Answer: | According to our hotel rules, the reservation holder is responsible for completing the check-in process themselves |
| # | Question: | Do you have a medical emergency response plan? | Answer: | Yes, in emergency situations, if you inform the first person you see, our trained personnel will provide the necessary guidance. |
| # | Question: | How do I contact hotel security? | Answer: | You can submit all your requests by dialing 5555 or 0 from the room. |
| # | Question: | What should I do if I feel unsafe in my room? | Answer: | In case of emergency, you can call 5555 or 0 from the nearest phone and report the situation. |
| # | Question: | What is your evacuation procedure? | Answer: | Our evacuation procedures are prepared by our personnel through training; we kindly ask you to remain calm and follow the emergency instructions. Our colleagues on duty will also guide you to ensure a safe evacuation. |
| # | Question: | How will I be notified of emergencies? | Answer: | Emergency announcements will be made throughout the hotel, both visually and audibly, to inform you of the situation. |
| # | Question: | What medical facilities are nearby? | Answer: | A doctor's office is available 24/7 within the hotel. Private and public hospitals are also located nearby. |
| # | Question: | Do you have visual alarms for hearing-impaired guests? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Where are the fire exits located from my room? | Answer: | You can find exit directions behind the room doors and on each floor. |
| # | Question: | Do you have emergency lighting systems? | Answer: | Yes, we have lighting available for emergencies in both indoor and outdoor areas. Additionally, thanks to our on-site generators, we do not experience power outages. |
| # | Question: | Do you have fire safety equipment in every room? | Answer: | Yes, every room has smoke detectors and fire sprinklers, and there are also fire cabinets, hydrants, and fire extinguishers in the hallways and common areas. |
| # | Question: | What should I do in case of a fire emergency? | Answer: | Do not panic, remember that your own safety is the priority. Follow the hotel's emergency evacuation directions at your current location and proceed to the emergency assembly point. |
| # | Question: | Do you provide event planning services? | Answer: | Event planning services are offered at our facility. |
| # | Question: | What catering options are available for meetings? | Answer: | Coffee break service is provided for meetings. |
| # | Question: | Can you accommodate dietary restrictions for events? | Answer: | Menus can be prepared for events to accommodate dietary restrictions. |
| # | Question: | Can you provide name badges and signage for events? | Answer: | Name tags and event signage cannot be provided. |
| # | Question: | What is your policy for event cancellations? | Answer: | The cancellation policy applicable to event cancellations depends on the booked date and the terms of the contract. |
| # | Question: | Do you offer coffee breaks and refreshment services? | Answer: | Coffee breaks and refreshments are provided for meetings. |
| # | Question: | Do you have outdoor event spaces available? | Answer: | Our facility includes an outdoor events area. |
| # | Question: | Do you offer group dining packages? | Answer: | Our facility offers group meal packages for events such as weddings, birthday parties, and family gatherings. |
| # | Question: | Can you arrange team-building activities? | Answer: | Team-building events can be organized at our facility. |
| # | Question: | Are there group accommodation rates for meetings? | Answer: | Special rates and packages are offered for group accommodations. |
| # | Question: | Do you provide registration and check-in services for events? | Answer: | Registration and check-in services are available for events. |
| # | Question: | Can you help arrange transportation for attendees? | Answer: | A paid airport transfer service is available for participants. |
| # | Question: | Which water sports are available at Liberty Lykia and which are free of charge? | Answer: | Guests can use the standard canoes free of charge. Motorized activities and specialized equipment, including Jet Ski, E-Foil, Seabob, Parasailing, Ringo, Banana, Wakeboard, Paddle Board, Water Bike, Transparent Canoe, and the Transparent Canoe Night Tour, are available for an additional fee. |
| # | Question: | What fitness equipment is available in your gym? | Answer: | There is exercise equipment that can work all body functions. |
| # | Question: | Do you have personal trainers available? | Answer: | Yes, there is; progress is being made through planning. |
| # | Question: | Do you have wellness amenities in guest rooms? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Are there fitness classes offered at the hotel? | Answer: | Yes, it is provided, by creating an appointment schedule. |
| # | Question: | Can I access fitness facilities 24/7? | Answer: | Our opening hours are 8:00 AM - 7:00 PM. |
| # | Question: | Can you provide information about local fitness activities? | Answer: | We cannot provide information about a matter outside of our facility. |
| # | Question: | Are there wellness programs or activities available? | Answer: | A health program prepared by a fitness trainer is available. |
| # | Question: | Do you offer yoga or meditation classes? | Answer: | Yes, it is open at 9:00 AM according to the weekly schedule. |
| # | Question: | Do you have a swimming pool for exercise? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Can you accommodate food allergies and dietary restrictions? | Answer: | Our hotel has measures in place to accommodate guests with food allergies, and meals can be prepared for them. Please contact our Guest Relations staff for detailed information. |
| # | Question: | Can you accommodate nut allergies? | Answer: | All allergens reported to the facility authorities are carefully monitored. Once guests inform us of their allergies, all processes related to the facility are communicated; however, guests themselves must also exercise the utmost care and attention. |
| # | Question: | Do you have a separate kitchen area to prevent cross-contamination? | Answer: | Our hotel takes great care to prevent cross-contamination, and all necessary precautions have been taken. |
| # | Question: | Can you provide ingredient lists for menu items? | Answer: | They can be scanned via QR codes. |
| # | Question: | Do you offer low-sodium or heart-healthy options? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Do you have options for guests with celiac disease? | Answer: | We have alternatives available for guests with celiac disease and can make arrangements accordingly. |
| # | Question: | Can I speak with a chef about my dietary needs? | Answer: | All the chefs and staff at our buffet are ready to provide any support and assistance needed. |
| # | Question: | Can you accommodate multiple food allergies in one meal? | Answer: | This style applies to all our meals. We have no limits when it comes to accommodating all our guests' requests. |
| # | Question: | Can you prepare meals for diabetic guests? | Answer: | Our menus are prepared within the concept and also include diet menus and buffet options. |
| # | Question: | Do you provide nutritional information for menu items? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Do you use shared cooking oils or equipment? | Answer: | All equipment and cooking oils are used separately for different products. |
| # | Question: | Do you have allergen information for your menu items? | Answer: | All of our menus include allergen codes and QR codes; guests can scan the code to see the allergens if they wish. |
| # | Question: | Do you offer vegan and vegetarian options? | Answer: | We offer vegan and vegetarian options, and we assist our guests according to their preferences and our concept. |
| # | Question: | Can you prepare gluten-free meals? | Answer: | We offer gluten-free options and can assist our guests according to their preferences within the concept. |
| # | Question: | Can you accommodate kosher dietary requirements? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Can you prepare custom meals for special dietary needs? | Answer: | Our facility's buffets offer a variety of food to suit everyone. |
| # | Question: | Do you provide halal food options? | Answer: | Attention is paid to the presentation of halal food. |
| # | Question: | Can you provide alternative milk options (soy, almond, oat)? | Answer: | Our facility typically stocks products such as soy, almond, oat, and coconut milk. |
| # | Question: | Do you have sugar-free dessert options? | Answer: | Sugar-free desserts can be made upon guest request. |
| # | Question: | Can the chef modify dishes to avoid specific allergens? | Answer: | Services can be provided upon our guests' request. |
| # | Question: | Do you have dairy-free options available? | Answer: | It is included in our menu as part of the concept. |
| # | Question: | What health and safety protocols do you have in place? | Answer: | Yes, we have health and safety protocols in place for all possible scenarios. |
| # | Question: | How do you maintain pool and spa safety? | Answer: | Procedures are implemented in accordance with local and international standards, and the processes are regularly verified through analyses conducted in competent laboratories. |
| # | Question: | Do you have backup power systems? | Answer: | The hotel has a UPS system and a generator system throughout. |
| # | Question: | How do you handle severe weather emergencies? | Answer: | We would like to inform you that, with the health of our valued guests in mind, potential risk areas have been identified in advance and precautions have been taken for emergencies. |
| # | Question: | Do you provide sanitizing stations throughout the property? | Answer: | Yes, disinfection stations are available at restaurant and restroom entrances. For any additional requests, you can contact us by dialing 5555 or 0 from your nearest phone. |
| # | Question: | What first aid services are available on-site? | Answer: | Our doctor's office, available 24/7, is equipped with a wide range of medical and first aid supplies. Our hotel has certified staff who have received first aid training and will be on-site to provide the appropriate medical assistance in emergencies. |
| # | Question: | How do you ensure the safety of children in common areas? | Answer: | In line with our child safety policy, necessary safety measures are taken to prevent abuse and ensure security, in accordance with relevant standards. |
| # | Question: | How often do you clean and sanitize common areas? | Answer: | Rooms are cleaned and disinfected daily by a professional team. |
| # | Question: | What safety measures are in place for elevators? | Answer: | The elevators are designed to allow communication in emergency situations; in case of malfunctions or emergencies, the elevators descend to the ground floor and the doors are opened. |
| # | Question: | Do you have contactless services available? | Answer: | You can submit all your requests by calling 5555 or 0 from the nearest phone number. |
| # | Question: | What protocols do you have for handling illness among guests? | Answer: | As part of the Emergency Action Plan, scenarios for all possible epidemics have been prepared, and guidelines prepared by expert teams are being implemented. |
| # | Question: | Do you have protocols for handling security incidents? | Answer: | Our emergency procedures include an assessment of all potential safety incidents and action plans for preventative measures. |
| # | Question: | What air filtration systems do you use? | Answer: | Our hotel's heating and cooling systems undergo continuous checks through periodic internal and external maintenance in accordance with legal regulations. |
| # | Question: | How do you ensure food safety in your restaurants? | Answer: | Our ISO 22000 Food Safety management system is fully compliant with national and international legislation. Furthermore, the system is continuously audited and verified by public and private institutions. |
| # | Question: | Do you follow CDC guidelines for cleanliness? | Answer: | Cleaning activities in all areas are carried out in accordance with national and international standards. |
| # | Question: | Can you accommodate service animals? | Answer: | No, pets are not allowed in our hotel. |
| # | Question: | Do you have accessible routes to all hotel amenities? | Answer: | Yes, all areas are easily accessible thanks to our hotel maps and wayfinding services. |
| # | Question: | Are there accessible restrooms in public areas? | Answer: | Yes, the restroom entrances are accessible to guests with disabilities. |
| # | Question: | Can you assist guests with visual impairments? | Answer: | Yes, we provide assistance with navigation within the hotel for visually impaired guests. Additionally, our elevators are equipped with Braille. |
| # | Question: | Are your pool areas accessible? | Answer: | Yes, disabled access to the pools is provided via a pool lift. |
| # | Question: | Do you have accessible fitness equipment? | Answer: | No, but assistance can be obtained from a trainer working in the fitness area. |
| # | Question: | Do you provide accessible transportation options? | Answer: | Yes, wheelchair service is available subject to availability. Please contact the front desk or Guest Relations department for availability information. |
| # | Question: | Do you provide assistive listening devices? | Answer: | No, due to hygiene and health regulations, we cannot assist with matters recommended by a doctor. |
| # | Question: | Do you provide staff training on disability awareness? | Answer: | Yes, as part of the hotel's in-house sustainability management system, training is provided on how to approach guests and staff with disabilities. |
| # | Question: | Can you accommodate guests with mobility devices? | Answer: | Yes, our entrances and accessibility areas to the existing spaces are designed to serve all our guests with disabilities. |
| # | Question: | Do you have accessible meeting and event spaces? | Answer: | Yes, our current programs include activities for our guests with disabilities. |
| # | Question: | Are there accessible emergency evacuation procedures? | Answer: | Yes, our hotel's emergency plans include a separate process for our disabled staff members. |
| # | Question: | Are your restaurants and dining areas accessible? | Answer: | Yes, wheelchair access is available in the restaurant and dining areas. |
| # | Question: | Do you have elevators that accommodate wheelchairs? | Answer: | Yes, our elevators are designed with accessibility for our disabled guests in mind. |
| # | Question: | Are your public areas wheelchair accessible? | Answer: | Wheelchair access to our common areas, restrooms, and pool is available via ramps and elevators. |
| # | Question: | Do I need a room key to access the pool and fitness center? | Answer: | No need |
| # | Question: | Where is the pool and what are the hours? | Answer: | We recommend downloading our hotel map from the mobile application and checking information such as opening and closing times on the application. |
| # | Question: | Do you have a business center? | Answer: | No, our hotel does not offer a business center service. |
| # | Question: | Do you have laundry facilities? | Answer: | We have laundry and ironing service between 08:00 and 16:00 and it is subject to an extra fee. Your laundry will be delivered at 12:00 the next day. |
| # | Question: | Do you have a concierge service? | Answer: | We do not have a concierge service. |
| # | Question: | What services are available in the business center? | Answer: | We do not have Business Center service. |
| # | Question: | What equipment is available in the fitness center? | Answer: | Technogym, Leg press, Leg extension and curl, Hip adductor and abductor, Chest press, Shoulder press, Seated row, Chest fly and reverse fly, Smith Machine, Cable station dual, 2-36kg dumbbells, 10-45kg barbells, Treadmills, crosstrainers, bike, row machine |
| # | Question: | How do I book spa treatments? | Answer: | In our spa center, the Turkish bath and sauna are free of charge and no reservation is required. However, scrubbing, foam and massage services are extra and you can make a reservation at the SPA reception. |
| # | Question: | Do you have a spa or wellness center? | Answer: | We have a spa center |
| # | Question: | Mobile Apps | Answer: | - iOS App: https://apps.apple.com/us/app/liberty-hotels/id6753807881 - Android App: https://play.google.com/store/apps/details?id=com.talyabilisim.libertyhotels&hl=en |
| # | Question: | Is it allowed to wear a burkini in the pools or beach? Haşema veya tesettür mayo giyebilir miyim? | Answer: | Burkini can only be worn at the beach. |
| # | Question: | Where are the ice and vending machines located? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | What local attractions do you recommend? | Answer: | We recommend our guests historical and cultural places to visit in the immediate vicinity. |
| # | Question: | Where is the gym/fitness center and what are the hours? | Answer: | There is exercise equipment that can work all body functions |
| # | Question: | Do you have football facilities? | Answer: | Yes, Liberty Lykia offer football facilities for children. Liberty Lykia, in particular, stands out with its Liberty Football Academy. Tournaments and football events are organized here for children aged 6-12. |
| # | Question: | Do you offer a honeymoon package at Liberty Lykia? | Answer: | ## Yes, Liberty Lykia offers a special honeymoon package with the following benefits: - Honeymoon guests are welcomed by the Guest Relations team upon arrival and, whenever possible, are provided with express check-in and escorted directly to their room by a bellboy without waiting - Upon entering the room, guests are welcomed with a romantic honeymoon setup featuring special decorations and a charming atmosphere - Hotel information is provided either during check-in or after guests have settled into their room, depending on their preference - On the day of arrival, the room includes a 70 cl bottle of red wine and a seasonal fruit plate prepared with at least five varieties of seasonal fruit, including one piece each of available tropical fruits - A complimentary romantic candlelit dinner at the paid Pınara Turkish À La Carte Restaurant, followed by heart-shaped cake service at the table. ## Evet, Liberty Lykia aşağıdaki avantajları içeren özel bir balayı paketi sunmaktadır: - Balayı misafirleri, otele varışlarında Misafir İlişkileri ekibi tarafından karşılanır ve mümkün olduğunca hızlı giriş işlemleri yapılır ve beklemeden doğrudan bir görevli eşliğinde odalarına götürülürler. - Odaya girdiklerinde, özel dekorasyonlar ve büyüleyici bir atmosfer içeren romantik bir balayı ortamıyla karşılanırlar. - Otel bilgileri, misafirlerin tercihine bağlı olarak, giriş sırasında veya odalarına yerleştikten sonra verilir. - Varış gününde, odaya 70 cl'lik bir şişe kırmızı şarap ve en az beş çeşit mevsim meyvesinden oluşan, her birinden birer adet tropikal meyve içeren mevsim meyve tabağı dahildir. - Ücretli Pınara Türk À La Carte Restoranında ücretsiz romantik mum ışığında akşam yemeği ve ardından masada kalp şeklinde pasta servisi. |
| # | Question: | Do you have 24-hour front desk service? | Answer: | Our hotel reception is open 24/7 to serve our guests. |
| # | Question: | Do you provide pet amenities? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Do you allow visitors in guest rooms? | Answer: | Visitors are not permitted to go up to hotel rooms for security reasons |
| # | Question: | What is your pet policy and are there fees? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | What are your ID requirements for check-in? | Answer: | According to legal regulations, we are required to collect identification or a passport from all guests to present to the security authorities. |
| # | Question: | Can I have packages delivered to the hotel? | Answer: | Due to security measures, we do not accept packages/deliveries at our facility. Guests can pick up their packages in person at the facility. |
| # | Question: | How secure is the hotel? | Answer: | Our hotel has 24/7 security. |
| # | Question: | What is your policy on additional guests in rooms? | Answer: | We can accept guests for an additional fee if the rooms are within their capacity. If the room capacity is insufficient, an upgrade fee will also be charged. |
| # | Question: | Is the hotel family-friendly? | Answer: | Our hotel operates on a family hotel concept, and the room types and services offered are in line with this concept. |
| # | Question: | Do you provide luggage storage before check-in or after check-out? | Answer: | We offer luggage storage service. |
| # | Question: | Are pets allowed in the hotel? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | How secure is the hotel? | Answer: | Our security team is on duty 24/7, and our CCTV camera system is used in areas where management deems necessary to ensure the safety of our guests. |
| # | Question: | Can you provide a safe for valuable items? | Answer: | Our rooms have safes for you to securely store your valuables; you can use them with a password you set yourself for the duration of your stay. |
| # | Question: | Do you have a safe deposit box service? | Answer: | Unfortunately, we do not offer safety deposit boxes. However, we have implemented necessary security measures to ensure the safety of our guests' belongings. |
| # | Question: | How do you monitor access to guest room floors? | Answer: | Room key access is controlled only by authorized personnel. Each card is uniquely assigned to the guest and is canceled via the system in case of return or loss. |
| # | Question: | Do you have key card access to elevators? | Answer: | Our hotel does not have a room card access system for elevators, however, our security measures are actively maintained in common areas. |
| # | Question: | What security measures are in place in parking areas? | Answer: | Our parking areas are monitored 24 hours a day by cameras, and regular security patrols are carried out. |
| # | Question: | How do you verify the identity of visitors? | Answer: | Identity verification is carried out at the entry point by collecting identification information and completing the registration process. Only authorized visitors are permitted entry. |
| # | Question: | Do you have 24-hour security personnel? | Answer: | 24/7 security service is provided. |
| # | Question: | Are there security cameras in public areas? | Answer: | Our hotel's common areas are equipped with security cameras that are monitored 24 hours a day to ensure safety. |
| # | Question: | Where is the nearest bus stop? | Answer: | It is located on the main street, across from our hotel. |
| # | Question: | Is it safe to walk around the neighborhood after dark? | Answer: | Guests are advised to always prioritize their personal safety, exercise caution when walking outside the resort in the evening, and, if possible, choose well-lit routes. |
| # | Question: | What seasonal events or festivals happen in the area? | Answer: | Seasonal events and festivals in the area vary throughout the year. We recommend checking online for the most up-to-date information |
| # | Question: | Can you help arrange local tours or excursions? | Answer: | Our guests can make reservations through their own tour guides, but we, as a facility, do not offer this service. |
| # | Question: | Can you recommend a good restaurant nearby? | Answer: | For the health and safety of our guests, our staff do not recommend any restaurants outside the hotel. Guests can find their own restaurants online if they wish. |
| # | Question: | Where is the nearest shopping center? | Answer: | The nearest shopping mall is Fethiye Erasta Shopping Mall. |
| # | Question: | What can you recommend to visit in this area? | Answer: | We recommend historical and cultural sites to our guests. |
| # | Question: | Are there cultural attractions within walking distance? | Answer: | Unfortunately, there are no cultural sites within walking distance. |
| # | Question: | How much does a taxi cost to specific destinations? | Answer: | Taxis are called from the reception. The price depends on the destination. |
| # | Question: | What outdoor activities are available nearby? | Answer: | Outdoor activities in the surrounding area vary throughout the year. For the most up-to-date information, please check online resources. |
| # | Question: | Does your hotel support local businesses? | Answer: | Yes, as per our purchasing policy in our region, we prioritize local businesses when selecting companies. |
| # | Question: | Do you hire local staff and support the community? | Answer: | Yes, in our region, continuous communication is maintained between schools, public and official institutions, associations, and other local organizations, resulting in joint activities and support. |
| # | Question: | Do you partner with local suppliers and vendors? | Answer: | Yes, in line with our policies and sustainability goals, we collaborate with local producers. |
| # | Question: | Does your restaurant use locally grown, organic, and in-season food? | Answer: | Yes, we use fresh fruits and vegetables that are in season in our region, as well as products that are specially produced in our region. |
| # | Question: | How do you contribute to the local economy? | Answer: | In our region, continuous communication is maintained between schools, public and official institutions, associations, and other local organizations, resulting in joint activities and support. |
| # | Question: | Do loyalty members get complimentary breakfast? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | Can I earn loyalty points if I book through a third-party site? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | What benefits are available to loyalty members? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | Can I use loyalty points for this booking? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | Do you offer room upgrades for loyalty members? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | Are there different loyalty tiers with different benefits? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | How do I redeem my loyalty points? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | How do I earn loyalty points? | Answer: | We're sorry, but we don't currently have a loyalty program |
| # | Question: | Do you have meeting rooms available? | Answer: | Our facility includes meeting rooms within the convention center. |
| # | Question: | What sizes of meeting spaces do you offer? | Answer: | Please contact our Sales department. |
| # | Question: | Do meeting rooms have natural lighting? | Answer: | Our meeting rooms do not have natural light. |
| # | Question: | What audio-visual equipment is included in meeting rooms? | Answer: | Our meeting room is equipped with a projector, screen, and microphone. |
| # | Question: | Can meeting spaces be configured for different setups? | Answer: | Our meeting room can be configured to accommodate various arrangements. |
| # | Question: | Do you have presentation screens and projectors? | Answer: | Our meeting room is equipped with presentation screens and projectors. |
| # | Question: | Is WiFi reliable in meeting spaces? | Answer: | Reliable and high-speed WiFi service is available in our meeting rooms. |
| # | Question: | Can you provide additional AV equipment if needed? | Answer: | Additional AV equipment is not available. |
| # | Question: | Can I order room service through your mobile app? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Do you offer virtual concierge services? | Answer: | Our facility does not offer virtual concierge services. Guests can quickly access the information they need through the reception and relevant departments. |
| # | Question: | How do I access hotel information digitally? | Answer: | You can easily access information about our hotel through the Liberty Hotels mobile application. The application helps you access restaurant hours, activities, services, and general information digitally. If you wish, you can download the application to your phone for quick access to all information. |
| # | Question: | Can I use mobile keys instead of physical key cards? | Answer: | Our hotel does not use a mobile key system. Access to rooms is via a physical room card. You can easily open your room door using your card and activate the room's electricity by inserting it into the energy-saving slot. |
| # | Question: | Do you have a mobile app for hotel services? | Answer: | To make it easy for our guests to access hotel services, Liberty Hotels offers a mobile application. Through the app, you can quickly access restaurant reservations, daily activities, spa services, and various other information. You can also download the app to your phone to more conveniently track all services throughout your stay. |
| # | Question: | How do I use contactless check-in through your app? | Answer: | Our app does not offer contactless check-in. Check-in is processed quickly by the reception desk. |
| # | Question: | Can I control room features from the hotel app? | Answer: | Our hotel does not have a smart room automation system, so room settings cannot be controlled via the app. In-room controls such as lighting and air conditioning are done manually. |
| # | Question: | How do I download my digital room key? | Answer: | Our facility does not have digital room keys. Room check-in is done using a physical room card provided at reception. You can easily access your room with your card. |
| # | Question: | Do you offer airport shuttle service? | Answer: | Airport transfers are available for a fee. |
| # | Question: | Do you provide valet parking? | Answer: | We offer valet parking service. |
| # | Question: | Is parking covered or outdoor? | Answer: | We have an open parking area. |
| # | Question: | What are the parking options? | Answer: | We have an open parking area. |
| # | Question: | How much does parking cost? | Answer: | The property offers free parking. |
| # | Question: | How do I arrange transportation to and from the airport? | Answer: | You can arrange your airport transfer by contacting the hotel staff. |
| # | Question: | What do I do if something in the room is broken? | Answer: | If guest relations or reception are informed, an immediate response is provided. |
| # | Question: | Who do I contact if I have a complaint? | Answer: | If guest relations or reception are informed, an immediate response is provided. |
| # | Question: | How do I report a maintenance issue? | Answer: | If guest relations or reception are informed, an immediate response is provided. |
| # | Question: | What do I do if my room key doesn't work? | Answer: | If guest relations or reception are informed, an immediate response is provided. |
| # | Question: | Can you help with a noisy neighbor? | Answer: | If guest relations or reception are informed, an immediate response is provided. |
| # | Question: | How do I contact security in case of emergency? | Answer: | In case of emergency, if you call 0 or 5555, our employees will help quickly. |
| # | Question: | What is your policy on room changes due to issues? | Answer: | In line with the request and complaint of our guest, we provide assistance in changing rooms according to availability. |
| # | Question: | What should I do if the Wi-Fi isn't working? | Answer: | The problem should be solved by contacting the Reception and/or Guest Relations. |
| # | Question: | How do I adjust the room thermostat? | Answer: | Our rooms have air conditioning adjustment buttons. |
| # | Question: | What do I do if I'm locked out of my room? | Answer: | It will be enough to call the reception and report the situation. |
| # | Question: | Can you provide extra blankets or pillows? | Answer: | Simply call reception and explain the situation. |
| # | Question: | How do I report lost or stolen items? | Answer: | In case of emergency, please call 0 or 5555 and our staff will assist you quickly. |
| # | Question: | How do I request a room service order? | Answer: | Unfortunately, we do not have such a service. |
| # | Question: | Are there any extra charges or hidden fees? | Answer: | Aside from the services which are not in the AI concept and clearly indicated as chargeable, there are no extra fees or hidden costs. |
| # | Question: | What payment methods do you accept? | Answer: | We accept cards(visa/mastercard), bank transfers, and cash payments. |
| # | Question: | When will the deposit be released? | Answer: | You may contact our Reservations department. |
| # | Question: | What is included in all-inclusive? | Answer: | ## Ultra Her Şey Dahil konseptimiz kapsamında Myra Ana Restoran’da kahvaltı, geç kahvaltı, öğle yemeği, snackline ve akşam yemeği hizmetleri sunulmaktadır. Patisserie, 12:00 - 22:00 saatleri arasında çeşitli tatlılar, hamur işleri ve dondurma ile hizmet vermektedir. Kalynda Snack House’ta 15:00 - 19:00 ve 22:00 - 07:30 saatleri arasında atıştırmalıklar sunulmaktadır. Akvapark alanında yer alan Çocuk Cenneti Restoran ise 12:30 - 16:00 saatleri arasında açık büfe olarak hizmet vermektedir. Ultra Her Şey Dahil konseptine Myra Ana Restoran, Kalynda Snack House, Çocuk Cenneti Restoran, pastane, seçili içeceklerin sunulduğu barlar ve günlük yenilenen minibar dahildir. Seçilmiş yerli ve ithal içecekler farklı barlarımızda servis edilmektedir. Apollon Bar 24 saat açıktır. Ultra Her Şey Dahil sistemi kapsamında tüm yerli alkollü ve alkolsüz içecekler ile tesis tarafından belirlenen bazı yabancı içecekler 24 saat boyunca sunulmaktadır. Otelimizde toplam 6 adet A la Carte restoran bulunmaktadır: Pınara Türk Restoranı, Sarpedon Balık Restoranı, Teppanyaki Restoran, Phaselis Modern Asya Restoranı, Balbura İtalyan Restoranı ve Gaia Restoran. A la Carte restoranlarımızda Ultra Her Şey Dahil menüsü dışındaki içecekler ekstra ücrete tabidir. Servis edilen tüm içecekler, Gümrük Müdürlüğü tarafından ithalatına izin verilen içeceklerdir. SPA merkezimizde Türk hamamı, sauna, buhar odası ve tuz odası konaklamanız süresince ücretsizdir. Masaj ve cilt bakımı gibi diğer SPA hizmetleri ekstra ücrete tabidir. SPA rezervasyonlarınızı varışınızda SPA merkezinden yaptırabilirsiniz. ## Within our Ultra All Inclusive concept, breakfast, late breakfast, lunch, snackline, and dinner are served at Myra Main Restaurant. The patisserie is open between 12:00 and 22:00, offering various desserts, pastries, and ice cream. Snacks are served at Kalynda Snack House between 15:00 and 19:00, and between 22:00 and 07:30. Çocuk Cenneti Restaurant, located in the aquapark area, serves as an open buffet between 12:30 and 16:00. The Ultra All Inclusive concept includes Myra Main Restaurant, Kalynda Snack House, Çocuk Cenneti Restaurant, the patisserie, bars serving selected beverages, and the daily replenished minibar. Selected local and imported beverages are served at various bars. Apollon Bar is open 24 hours. Within the Ultra All Inclusive system, all local alcoholic and non-alcoholic beverages, along with certain imported beverages determined by the hotel, are served 24 hours a day. Our hotel has a total of 6 A la Carte restaurants: Pınara Turkish Restaurant, Sarpedon Fish Restaurant, Teppanyaki Restaurant, Phaselis Modern Asian Restaurant, Balbura Italian Restaurant, and Gaia Restaurant. Beverages outside the Ultra All Inclusive menu in our A la Carte restaurants are subject to an extra charge. All beverages served are products approved for import by the Customs Directorate. At our SPA center, the Turkish bath, sauna, steam room, and salt room are complimentary throughout your stay. Other SPA services such as massages and skincare treatments are subject to an extra charge. SPA reservations can be made at the SPA center upon arrival. |
| # | Question: | How does the security deposit work? | Answer: | You may contact our Reservations department. |
| # | Question: | Can I change my reservation dates without penalty? | Answer: | You may contact our Reservations department. |
| # | Question: | Are there seasonal pricing differences? | Answer: | Yes, our prices may vary seasonally, monthly, or depending on specific periods. |
| # | Question: | Do you offer corporate or group discount rates? | Answer: | You may contact our Sales & Reservations department. |
| # | Question: | Can I get a refund if I find a better rate elsewhere? | Answer: | You may contact our Sales & Reservations department. |
| # | Question: | What are your cancellation and modification policies? | Answer: | You may contact our Reservations department. |
| # | Question: | Can I pay upon arrival instead of at booking? | Answer: | Advance payment is required, as a minimum down payment indicated by the Hotel must be completed during the reservation process. |
| # | Question: | When will my credit card be charged? | Answer: | If you choose to pay by credit card, a secure payment link will be sent to you, and you can complete the transaction by entering your card details. |
| # | Question: | Do you require a deposit at booking? | Answer: | You may contact our Reservations department. |
| # | Question: | What is included in the room rate? | Answer: | The room rate includes the accommodation & board basis fee for the selected dates, and all taxes are included |
| # | Question: | Which credit card can I use to pay in installments? | Answer: | You can use any credit card from Türkiye for payments. Installment plans are available for Bonus, Maximum, Axess, and Ziraat cards with up to 6 installments, and for World cards with up to 3 installments. Foreign credit cards can also be used for payment, but installments are not available for them. |
| # | Question: | Do you price match competitor rates? | Answer: | Our pricing is determined by management based on regional pricing and market dynamics. |
| # | Question: | Do I need reservations for your restaurants? | Answer: | Reservations are required for A'la carte Restaurants; reservations are not required for other restaurants. |
| # | Question: | What are the room service hours? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Is there a delivery fee for room service? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Do you have a grab-and-go market or convenience store? | Answer: | Such a system is not currently in place, but guests can take their own drinks from the bars free of charge. |
| # | Question: | Do you offer room service? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | What are the operating hours for each restaurant? | Answer: | Myra Main Restaurant; breakfast 07:30-11:00, late breakfast 11:00-12:00, lunch 12:30-14:30, snackline 15:00-17:00, dinner 19:00-21:30, Sarpedon snack +16; 12:30-16:00, Patara beach snack; 15:30-19:00, Patisserie; 10:00-22:00, all A carte restaurants; 19:00-22:00, Kalynda Snack House; 15:00-19:00 / 22:00-07:30, Children's Paradise; 12:30-16:00. Working hours may vary due to seasonal conditions and/or management decisions. |
| # | Question: | What restaurants and dining options do you have on-site? | Answer: | Within the hotel, we have Myra Main restaurant, Snack restaurant as open buffet, Italian, Turkish, Far Eastern and Fish restaurants serving à la carte, and our beverage areas are Gagai Lobby bar, Apollon bar, Lukka Bar, Patara Bar and Tlos bar, service intervals vary according to the season and weather conditions. |
| # | Question: | Do you have ADA-compliant accessible rooms? | Answer: | You may contact our Front Office department. |
| # | Question: | What accessibility features do your rooms include? | Answer: | We have rooms specially designed for our disabled guests, with bed sizes adjusted to standards, shower and sink standards designed according to regulations, and equipped with an emergency call system. |
| # | Question: | How many accessible rooms are available? | Answer: | You may contact our Front Office department. |
| # | Question: | Are there grab bars in accessible bathrooms? | Answer: | Grab bars are available in the shower area. |
| # | Question: | Do you have roll-in showers in accessible rooms? | Answer: | The shower includes a roll-in shower head. |
| # | Question: | Are doorways wide enough for wheelchair access? | Answer: | Width measurements comply with standard regulations. |
| # | Question: | Do accessible rooms have visual alarm systems? | Answer: | The room and bathroom have a pull-cord call system. |
| # | Question: | How do I reserve an accessible room? | Answer: | Accessible rooms are subject to availability and must be requested. |
| # | Question: | Do you have accessible parking spaces? | Answer: | We have accessible parking available. |
| # | Question: | What is the combination for the safe? | Answer: | You can use the safe with a 4-digit password that you set. |
| # | Question: | How do I operate the curtains or blinds? | Answer: | It is done manually. |
| # | Question: | How do I use the smart room features? | Answer: | Apart from our block rooms in Xanthos, our other rooms are equipped with a smart room automation system. |
| # | Question: | How do I operate the room's lighting system? | Answer: | After entering your room, you need to insert your room key into the power card slot near the door so that the lights can be activated. Once the power is switched on, you can easily control the lights using the switches located near the door and by the bedside. |
| # | Question: | How do the voice-activated controls in the room work? | Answer: | Our rooms do not have a voice-activated control system. Lighting, air conditioning, and other room controls must be operated manually. |
| # | Question: | Can I use Amazon Alexa or Google Assistant in my room? | Answer: | Our rooms are not equipped with systems that support Amazon Alexa, Google Assistant, or similar voice assistants. |
| # | Question: | How do I use the in-room safe? | Answer: | You can use the safe by entering the 4-digit code specified in the instructions on the safe. |
| # | Question: | How do I control the room temperature and air conditioning? | Answer: | Room temperature and air conditioning settings are controlled via a central system. We recommend contacting our Guest Relations team for assistance. |
| # | Question: | Can I control room settings from my smartphone? | Answer: | Our rooms do not have a room automation system that can be controlled via smartphone. |
| # | Question: | Can I opt out of daily housekeeping for environmental reasons? | Answer: | You can request or cancel room cleaning whenever you want. |
| # | Question: | Do you provide turndown service? | Answer: | Unfortunately, we do not offer turn-down service. |
| # | Question: | What are your housekeeping hours? | Answer: | Our working hours are 08:00-16:00, however, we assist with cleaning requests received after 16:00. |
| # | Question: | Is the room clean and ready for my arrival? | Answer: | The reception staff will prepare and clean your room for you. |
| # | Question: | How do I request housekeeping service? | Answer: | You can also communicate your requests to the reception staff or the cleaning staff on the floor. |
| # | Question: | Can I request additional amenities for my room? | Answer: | Simply inform the reception or guest relations staff of any requests for additional amenities, etc. Your request will be fulfilled. |
| # | Question: | Are extra pillows or towels available? | Answer: | Simply inform the reception or guest relations staff of your requests for extra pillows and towels. Your request will be fulfilled. |
| # | Question: | Can you remove items from my room for allergies? | Answer: | We can help you anytime. |
| # | Question: | How do I request fresh linens or towels? | Answer: | Simply inform the reception or guest relations staff of your requests for fresh linens and towels. Your request will be fulfilled. |
| # | Question: | What breakfast options are available? | Answer: | We offer a continental breakfast option. |
| # | Question: | What accessibility features are available? | Answer: | We have rooms specially designed for our disabled guests, with bed sizes adjusted to standards, shower and sink standards designed according to regulations, and equipped with an emergency call system. |
| # | Question: | Do you provide rollaway beds or cribs? | Answer: | Assistance is provided based on the guest's request and the availability of beds in the room. |
| # | Question: | What room types are available? | Answer: | You can view the room categories on our hotel's website. |
| # | Question: | What is the bed configuration in my room? | Answer: | You can view room categories and bed configurations on our hotel's website. |
| # | Question: | Do you have accessible rooms for guests with disabilities? | Answer: | You may contact our Front Office department. |
| # | Question: | Do rooms have balconies or patios? | Answer: | Our rooms have balconies. |
| # | Question: | Can I request a specific room or floor? | Answer: | Subject to facility availability and with the understanding that a definitive confirmation is not possible, you can submit your request through the provided communication channels. |
| # | Question: | Is breakfast included in my rate? | Answer: | Breakfast is included in the all-inclusive concept. |
| # | Question: | Are your rooms non-smoking? | Answer: | Smoking is prohibited in all our rooms by law. |
| # | Question: | Do you have hypoallergenic rooms available? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | Can I add breakfast to my existing reservation? | Answer: | Breakfast is included in the all-inclusive concept. |
| # | Question: | What does the all-inclusive package include? | Answer: | The all-inclusive package includes breakfast, lunch, and dinner, local and international alcoholic and non-alcoholic beverages, all soft drinks, entertainment activities offered within the resort as part of the concept, in-room safes, etc. Further details are available on our website. |
| # | Question: | Do you have connecting rooms available? | Answer: | You can view the room categories on our hotel's website. |
| # | Question: | How do I book spa appointments? | Answer: | Reservations can be made at the reception located in the spa area. |
| # | Question: | What are the spa operating hours? | Answer: | It is open from 09:00 to 18:30. |
| # | Question: | Do you require advance booking for spa services? | Answer: | No services require prior reservation. |
| # | Question: | What should I expect during my spa visit? | Answer: | Turkish bath, sauna, massage, skin care, etc. |
| # | Question: | Can you accommodate special requests for spa treatments? | Answer: | The spa center should be contacted. |
| # | Question: | Do you offer couples spa treatments? | Answer: | The spa center should be contacted. |
| # | Question: | What products do you use in your spa treatments? | Answer: | The spa center should be contacted. |
| # | Question: | What spa treatments and services do you offer? | Answer: | Turkish bath and sauna services are free of charge, while services such as body scrub and foam massage are subject to an extra charge. |
| # | Question: | Do you have an on-site spa? | Answer: | We have a spa center. |
| # | Question: | Do you use single-use plastics? | Answer: | Currently, we use it because we have a very wide variety of products, but in line with our carbon neutrality policy, we plan to reduce it every year and eventually eliminate it. |
| # | Question: | What are your energy and water conservation policies? | Answer: | Yes, all our policies are available on our website. |
| # | Question: | Do you use renewable energy sources? | Answer: | Yes, within the scope of the ISO 50001 Energy Management System, processes are carried out using energy produced from renewable energy sources. For detailed information, you can review the sustainability report on our website. |
| # | Question: | What is your waste management policy? | Answer: | You can find our waste management policy in the policies section on our website. |
| # | Question: | Do you use eco-friendly cleaning products? | Answer: | Yes, among the cleaning and other chemicals we use, there are biodegradable, eco-friendly cleaning products. |
| # | Question: | Do you have recycling programs in place? | Answer: | Yes, at our hotel, various types of waste such as plastic, paper, metal, glass, hazardous waste, medical waste, and batteries are separated and disposed of through licensed companies. |
| # | Question: | How do you reduce food waste in your restaurants? | Answer: | By purchasing and presenting products in larger packages instead of single-use items, waste is reduced. Furthermore, producing products in quantities appropriate to the number of guests staying at the hotel also minimizes waste and spoilage. |
| # | Question: | Are your amenities environmentally sustainable? | Answer: | Yes, we have started using environmentally friendly products with dispenser systems instead of single-use toiletries, and our policies continue to expand this to all areas. |
| # | Question: | How do you minimize environmental impact? | Answer: | Based on the priority order determined by the environmental risk assessment conducted within the scope of the environmental management system, we are continuously working to reduce the environmental impact in all our service areas. |
| # | Question: | Is your hotel sustainable or carbon-neutral? | Answer: | Yes, we have a Sustainable Tourism certificate, which is audited annually by the Tourism Development Agency and the Ministry of Tourism. Furthermore, we have an ISO 14000 Environmental Management system, which measures our carbon footprint annually and monitors it with targets to reduce it. |
| # | Question: | Is the Wi-Fi connection reliable and fast? | Answer: | Our hotel's Wi-Fi infrastructure is equipped with professional network equipment to ensure our guests have high-speed and uninterrupted internet access. Connection points are evenly distributed throughout the hotel, and all internet traffic is protected by filtering for security purposes. |
| # | Question: | What is the Wi-Fi password? | Answer: | After connecting to the network, you can log in by entering your room number and date of birth on the screen that appears. Once this information is verified, your internet connection will be automatically activated. |
| # | Question: | Are there any data limits on Wi-Fi usage? | Answer: | There are no data limits or quotas for Wi-Fi usage. You can use the internet unlimitedly during your stay. The facility will not reduce or restrict your access speed as long as your connection is active. |
| # | Question: | Do you have high-speed internet in all areas? | Answer: | High-speed Wi-Fi is available throughout much of the property, including public areas, rooms, the beach area, poolside, and pier. Access points are evenly spaced to ensure guests have uninterrupted connectivity in all areas. |
| # | Question: | How do I connect to the Wi-Fi? | Answer: | When you enable Wi-Fi on your device, you can select the network named "Liberty Lykia". After selecting the connection, a registration screen will appear. On this screen, you can log in by entering your room number and date of birth. After accepting the GDPR text, select 'Guest' login and your internet access will be automatically activated once your room information is verified. |
| # | Question: | Can I stream Netflix or other services on the TV? | Answer: | Our rooms do not have Netflix, YouTube, or similar digital platform applications on the televisions. |
| # | Question: | Do you provide ethernet connections in rooms? | Answer: | Unfortunately, we do not offer such a service. |
| # | Question: | How do I connect my devices to the room's smart TV? | Answer: | For security reasons, the televisions in our rooms do not support direct wireless screen mirroring or app pairing with guest devices. |
